Privacy Policy

This Privacy Policy governs the ways in which SOS Team Čačak collects, maintains, and discloses information collected from users (hereinafter referred to as “User”) of the website www.sosteam.rs or any landing pages owned by us (hereinafter referred to as “Website”).

What Information Do We Collect?

Personal Information

SOS Team Čačak collects personal, identifiable information from Users in various ways, including contact forms, newsletter signup fields, cookies, and in relation to services, activities, resources, and functions available on our Website.

If necessary, Users may be asked to provide their first name, last name, email address, and phone number. Users can also browse our Website anonymously. Personal information is collected only if the User voluntarily provides it and consents to its collection.

Users may refuse to provide personal information; however, this may limit access to certain functionalities or prevent the completion of certain actions on the Website.

Non-Personal Information

SOS Team Čačak may collect non-personal identification information about Users, such as browser type, computer type, technical information about how Users connect to our Website, including operating system and Internet service provider.

Why Do We Collect This Information?

Improving Services

Personal data helps SOS Team Čačak improve services and respond efficiently and accurately to user requests sent to our customer service.

Website Analytics and Enhancements

Collected data may be used to understand User behavior, analyze website usage, and improve services, design, and functionality, including email marketing systems.

Personalizing User Experience

Personal data may be used to customize content and user experiences on our Website, including predefined user paths, pages available only to specific users, site functionality, and messages.

Promotions, Notifications, and Research

Personal data may be used to inform Users about new content, updates, research, or promotions—but only to those who have consented to receive information on specific topics.

Periodic Email Marketing Campaigns

We use personal information to send periodic notifications, news, educational materials, or service updates, including changes in service execution or privacy policies. Only registered Users who have opted in via newsletter registration will receive emails.

Sharing Information

To operate all SOS Team Čačak services, maintain business relations, and ensure a positive user experience, we may share information with the services listed below. All listed services comply with GDPR regulations and provide high-level protection for Users’ personal information.

• Google gSuite: Personal information (name, surname, email, phone) may be stored in Gmail for business correspondence.
• MailerLite: Used for periodic email marketing campaigns, storing personal data such as name, surname, email, and IP address.

Retention Policy:

• Registered newsletter Users’ personal information is stored until they request removal. Each email includes a link to update or remove personal data.
• After three months of inactivity, Users are notified, and if they do not reactivate within 7 days, all data will be permanently deleted.

For website visitors not registered in the email marketing system:

• Personal data submitted via contact forms is retained for one year unless a business relationship is established.
• Data from Users who simply browse the website is retained according to the Cookie Policy.

Cookies and User Consent

Upon visiting the Website, Users are presented with Terms of Use and the Cookie Policy, which specify the purpose and lifespan of each cookie. Users can manage cookies in their browser settings.

How We Protect Information

SOS Team Čačak implements security measures to prevent unauthorized access, modification, disclosure, or destruction of personal information, usernames, passwords, transaction data, or other information stored on the Website.

We use secure SSL connections with 256-bit encryption for the transfer of personal data.

The Website is GDPR-compliant, allowing Users to access, review, and request deletion of their personal data. All third-party services storing personal data are GDPR-compliant and PCI-compliant.

Data Breach Notification

In case of a data breach, SOS Team Čačak will notify affected individuals within 24 hours.

User Rights

Under GDPR regulations, Users have the right to:

• Be informed about the data collected, its purpose, and management.
• Request access to their personal data.
• Request the deletion of their personal data (“right to be forgotten”).
• Unsubscribe from email lists at any time.

Changes to Privacy Policy

SOS Team Čačak reserves the right to update this Privacy Policy at any time. Users will be notified of changes and may be required to re-consent to use the Website. Users are encouraged to periodically review the policy.

Acceptance of Privacy Policy

By using the Website, Users accept the terms of this Privacy Policy. If you do not agree with these policies, please do not use the Website.

Contact Information

For questions regarding this privacy policy, data updates, requests, or deletions, please contact:

Written Contact

SOS Team Čačak
Stoje Tošić 20, 32000 Čačak, Serbia

Email: sos@sosteam.rs
Phone: +381 61 158 7171
Responsible Person: Marko Janković