{"id":9929,"date":"2019-07-14T09:06:13","date_gmt":"2019-07-14T07:06:13","guid":{"rendered":"https:\/\/rakellprint.com\/sosteam\/en\/?page_id=9929"},"modified":"2026-01-14T07:40:15","modified_gmt":"2026-01-14T06:40:15","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/sosteam.rs\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p>This Privacy Policy governs the ways in which <strong>SOS Team \u010ca\u010dak<\/strong> collects, maintains, and discloses information collected from users (hereinafter referred to as \u201cUser\u201d) of the website <strong><a href=\"http:\/\/www.sosteam.rs\">www.sosteam.rs<\/a><\/strong> or any landing pages owned by us (hereinafter referred to as \u201cWebsite\u201d).<\/p>\n\n\n\n<p><strong>What Information Do We Collect?<\/strong><\/p>\n\n\n\n<p><strong>Personal Information<\/strong><\/p>\n\n\n\n<p>SOS Team \u010ca\u010dak collects personal, identifiable information from Users in various ways, including <strong>contact forms, newsletter signup fields, cookies<\/strong>, and in relation to services, activities, resources, and functions available on our Website.<\/p>\n\n\n\n<p>If necessary, Users may be asked to provide their <strong>first name, last name, email address, and phone number<\/strong>. Users can also browse our Website anonymously. Personal information is collected <strong>only if the User voluntarily provides it and consents to its collection<\/strong>.<\/p>\n\n\n\n<p>Users may refuse to provide personal information; however, this may limit access to certain functionalities or prevent the completion of certain actions on the Website.<\/p>\n\n\n\n<p><strong>Non-Personal Information<\/strong><\/p>\n\n\n\n<p>SOS Team \u010ca\u010dak may collect non-personal identification information about Users, such as browser type, computer type, technical information about how Users connect to our Website, including operating system and Internet service provider.<\/p>\n\n\n\n<p><strong>Why Do We Collect This Information?<\/strong><\/p>\n\n\n\n<p><strong>Improving Services<\/strong><\/p>\n\n\n\n<p>Personal data helps SOS Team \u010ca\u010dak <strong>improve services<\/strong> and respond <strong>efficiently and accurately<\/strong> to user requests sent to our customer service.<\/p>\n\n\n\n<p><strong>Website Analytics and Enhancements<\/strong><\/p>\n\n\n\n<p>Collected data may be used to understand <strong>User behavior<\/strong>, analyze website usage, and improve services, design, and functionality, including email marketing systems.<\/p>\n\n\n\n<p><strong>Personalizing User Experience<\/strong><\/p>\n\n\n\n<p>Personal data may be used to <strong>customize content and user experiences<\/strong> on our Website, including predefined user paths, pages available only to specific users, site functionality, and messages.<\/p>\n\n\n\n<p><strong>Promotions, Notifications, and Research<\/strong><\/p>\n\n\n\n<p>Personal data may be used to inform Users about <strong>new content, updates, research, or promotions<\/strong>\u2014but only to those who have <strong>consented<\/strong> to receive information on specific topics.<\/p>\n\n\n\n<p><strong>Periodic Email Marketing Campaigns<\/strong><\/p>\n\n\n\n<p>We use personal information to send periodic notifications, news, educational materials, or service updates, including changes in service execution or privacy policies. Only registered Users who have <strong>opted in via newsletter registration<\/strong> will receive emails.<\/p>\n\n\n\n<p><strong>Sharing Information<\/strong><\/p>\n\n\n\n<p>To operate all SOS Team \u010ca\u010dak services, maintain business relations, and ensure a positive user experience, we may share information with the services listed below. All listed services <strong>comply with GDPR regulations<\/strong> and provide high-level protection for Users\u2019 personal information.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Google gSuite:<\/strong> Personal information (name, surname, email, phone) may be stored in Gmail for business correspondence.<\/li>\n\n\n\n<li><strong>MailerLite:<\/strong> Used for periodic email marketing campaigns, storing personal data such as <strong>name, surname, email, and IP address<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Retention Policy:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Registered newsletter Users\u2019 personal information is stored until they request removal. Each email includes a link to update or remove personal data.<\/li>\n\n\n\n<li>After <strong>three months of inactivity<\/strong>, Users are notified, and if they do not reactivate within <strong>7 days<\/strong>, all data will be permanently deleted.<\/li>\n<\/ul>\n\n\n\n<p>For website visitors <strong>not registered in the email marketing system<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal data submitted via <strong>contact forms<\/strong> is retained for <strong>one year<\/strong> unless a business relationship is established.<\/li>\n\n\n\n<li>Data from Users who simply browse the website is retained <strong>according to the Cookie Policy<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><strong>Cookies and User Consent<\/strong><\/p>\n\n\n\n<p>Upon visiting the Website, Users are presented with <strong>Terms of Use and the Cookie Policy<\/strong>, which specify the purpose and lifespan of each cookie. Users can <strong>manage cookies in their browser settings<\/strong>.<\/p>\n\n\n\n<p><strong>How We Protect Information<\/strong><\/p>\n\n\n\n<p>SOS Team \u010ca\u010dak implements <strong>security measures<\/strong> to prevent unauthorized access, modification, disclosure, or destruction of personal information, usernames, passwords, transaction data, or other information stored on the Website.<\/p>\n\n\n\n<p>We use <strong>secure SSL connections with 256-bit encryption<\/strong> for the transfer of personal data.<\/p>\n\n\n\n<p>The Website is <strong>GDPR-compliant<\/strong>, allowing Users to access, review, and request deletion of their personal data. All third-party services storing personal data are GDPR-compliant and PCI-compliant.<\/p>\n\n\n\n<p><strong>Data Breach Notification<\/strong><\/p>\n\n\n\n<p>In case of a data breach, SOS Team \u010ca\u010dak will notify <strong>affected individuals within 24 hours<\/strong>.<\/p>\n\n\n\n<p><strong>User Rights<\/strong><\/p>\n\n\n\n<p>Under GDPR regulations, Users have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be informed about the data collected, its purpose, and management.<\/li>\n\n\n\n<li>Request access to their personal data.<\/li>\n\n\n\n<li>Request the deletion of their personal data (\u201cright to be forgotten\u201d).<\/li>\n\n\n\n<li>Unsubscribe from email lists at any time.<\/li>\n<\/ul>\n\n\n\n<p><strong>Changes to Privacy Policy<\/strong><\/p>\n\n\n\n<p>SOS Team \u010ca\u010dak reserves the right to <strong>update this Privacy Policy at any time<\/strong>. Users will be notified of changes and may be required to <strong>re-consent<\/strong> to use the Website. Users are encouraged to periodically review the policy.<\/p>\n\n\n\n<p><strong>Acceptance of Privacy Policy<\/strong><\/p>\n\n\n\n<p>By using the Website, Users <strong>accept the terms<\/strong> of this Privacy Policy. If you do not agree with these policies, please <strong>do not use the Website<\/strong>.<\/p>\n\n\n\n<p><strong>Contact Information<\/strong><\/p>\n\n\n\n<p>For questions regarding this privacy policy, data updates, requests, or deletions, please contact:<\/p>\n\n\n\n<p><strong>Written Contact<\/strong><br><strong><br><\/strong>SOS Team \u010ca\u010dak<br>Stoje To\u0161i\u0107 20, 32000 \u010ca\u010dak, Serbia<\/p>\n\n\n\n<p><strong>Email:<\/strong> <a>sos@sosteam.rs<\/a><br><strong>Phone:<\/strong> +381 61 158 7171<br><strong>Responsible Person:<\/strong> Marko Jankovi\u0107<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This Privacy Policy governs the ways in which SOS Team \u010ca\u010dak collects, maintains, and discloses information collected from users (hereinafter referred to as \u201cUser\u201d) of the website www.sosteam.rs","protected":false},"author":1,"featured_media":9890,"parent":0,"menu_order":101,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Privacy Policy \u2013 SOS Team \u010ca\u010dak","_seopress_titles_desc":"The Privacy Policy explains how we collect, use, and protect your data on the website, in full compliance with all privacy and data security regulations.","_seopress_robots_index":"yes","footnotes":""},"class_list":["post-9929","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sosteam.rs\/en\/wp-json\/wp\/v2\/pages\/9929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sosteam.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sosteam.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sosteam.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sosteam.rs\/en\/wp-json\/wp\/v2\/comments?post=9929"}],"version-history":[{"count":0,"href":"https:\/\/sosteam.rs\/en\/wp-json\/wp\/v2\/pages\/9929\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sosteam.rs\/en\/wp-json\/wp\/v2\/media\/9890"}],"wp:attachment":[{"href":"https:\/\/sosteam.rs\/en\/wp-json\/wp\/v2\/media?parent=9929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}